FAQ: Trouble connecting my card: "Direct Connect not enabled" error

Katie Oswalt
Katie Oswalt Expensify Success Coach - Admin Posts: 170 Expensify Team

Direct Connect is a feature that many banks use in order to give permission to 3rd party apps like Expensify. This will need to be enabled in your bank account before you can import your card to Expensify. Depending on your bank, this might be available on your banking website or you may need to call for more information.

Please reach out to your bank to confirm if this option is available for your account, as well as get instructions on how to get this setup.