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Intermittent export/API issues

JuliaJulia Expensify Aficionado Posts: 151Expensify Customer Expensify Aficionado

Can anyone help? We're having intermittent issues with our API.

The template we use is the exact same for all 3 reports. The information is pulled in 3 reports because we determined if the amount of expenses got too big it would fail to send over to our side so we had to split it up per month. The successful reports are completely random over the last 3 weeks. Sometimes it’s the first report, sometimes all the reports, sometimes none of the reports. There literally is no rhyme or reason to why it fails from our perspective.  The user and password their system uses to connect to ours is hard coded in our system so it uses the same one every time. Our SFTP server gives the following response when it fails: SSH_ERROR_CODE: 103 -> Key exchange failed

{"responseMessage":"Could not establish connection to SFTP host","responseCode":401}.

We use the exact same credentials for all of the calls coming from the exact same server at the exact same 3 times of the day and it is completely random as to which ones succeed and which ones fail.

We have double checked that all IP addresses our white-listed on our end also. Does anyone have any ideas on how to fix this issue?

Answers

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