FAQ: Accounting Integration not syncing, how will this affect Expensify Card auto-reconciliation?

Nicole Trepanier
Nicole Trepanier Expensify Team Posts: 498 Expensify Team
edited January 2022 in Expensify Card

When you receive a message that your QuickBooks Online or NetSuite connection failed to sync, you will also receive an email or error message with the steps to correct the sync issue. If you do not, please reach out to concierge@expensify.com for help.

When your QuickBooks Online or NetSuite sync is successful once more, your reconciliation will resume.

Note: If Auto-Reconciliation is disabled for your company's set of Expensify Cards, a Domain Admin can set an export account for individual Expensify Cards via Settings > Domains > Company Cards > Edit Exports. The Expensify Card transactions will then export into the selected account. These will always export as a Credit Card charge (in your accounting software), even if the non-reimbursable setting in their accounting configuration is set to another type such as a Vendor Bill.

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