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The number of families signing up for reimbursement has vastly outnumbered the limited funds available. Though we’re unable to provide a specific timeline on when your report will be reimbursed, we’re doing our best to drive donations and keep our fund moving forward. Rest assured, we’ll review every report that’s submitted per our instructions. 


Thanks for your patience! 

Deep Dive: What are Smart Limits?

Conor PendergrastConor Pendergrast Expensify Success Coach - Admin, Expensify Team Posts: 100 Expensify Team
edited March 18 in Deep Dives

Using the Expensify card, you can use Smart Limits to control how much each unaccounted spend cardholder can incur at a time.

Setting a $1,000 Smart Limit will mean that a card can have up to $1,000 of unreported, Open or Processing expenses at a time. Setting a $0 Smart Limit on a card will mean that the card can’t be used.

Unlike traditional, static spend limits, you can use Smart Limit to allow flexible limits. When you set, for example, a limit of $8,000 of unapproved expenses for a card, that will allow the cardholder to have up to $8,000 of unapproved (unsubmitted or Processing) card expenses at a time. If they try to spend more than this limit, their Expensify card will decline the transaction.

You can also make sure that the cardholder can continue to spend by remembering to approve their card expenses! This will free up more of their limit, and they will be able to continue to use their card.

Smart Limit are best used alongside Scheduled Submit at the Group Policy level (which will make sure to aggregate card spend onto reports, and submit those reports periodically), and setting your approval workflow appropriately (by disabling Manual Approvals so that you’re focussing your approval time on expenses with broken rules).

Let’s get into the weeds of this with a specific example. A new employee starts with Expensify, and their default Smart Limit is set through their Domain Group at $10,000. As part of their first weeks in Expensify, they are visiting our offices in San Francisco and Portland. They buy their flights and book their hotel, for a total cost of $6,500. They also buy their laptop - that’s how they’re going to get stuff done! So in total, they spend $8,500.

During booking, those expenses are each checked against their limit of $10,000, and authorised. Each is added to Expensify automatically, and also added to a report (based on our Scheduled Submit settings). So, by the end of the first week, they have spent $8,500 - and all of those expenses are on an Open report. That means their remaining Smart Limit is $1,500 at this point ($10,000 - $8,500). 

At the end of that week, with Scheduled Submit set to submit expenses weekly, all of those expenses are submitted for approval. That still counts against the Smart Limit as those expenses are Processing.

This new employee then looks ahead to their next company trip (to bring them further afield, to our office in Melbourne, Australia!) and tries to book flights for $1,800. However, that transaction is declined because it would exceed their remaining Smart Limit of $1,500.

The next day, their approver in Expensify reviews their Processing reports, and final approves those hotel, flights and laptop expenses. Those expenses are all now on Approved reports, and no longer count against the Smart Limit. That means that this employee can now spend up to $10,000 again! 

The new employee now goes and books those Melbourne flights, spending $1,800 and leaving a balance of $8,200 which they can spend from their Smart Limit.

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