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Not all expenses show up when trying to merge

yenn0723yenn0723 Posts: 1Expensify Customer

Hello

I'm new to Expensify and am trying to merge two expenses( one is a credit card transaction and a receipt was added later, so i'm trying to merge the credit expense to the receipt), when i click the merge button and adjust To and From, not all expenses show up. I'm quite confused and would appreciate some help!


Thanks!

Answers

  • Sheena TrepanierSheena Trepanier Expensify Success Coach Posts: 1,992Expensify Success Coach - Admin Expensify Success Coach

    Hi @yenn0723, good question here! The first thing to look for is to confirm if either of the expenses you're trying to merge are on submitted reports. You'll only be able to merge expenses that haven't been submitted yet.

    If both expenses are in the Unreported or Open state, please let me know the merchant, date and amount so I can take a closer look.

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