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How to: Cancel an ACH Reimbursement
Reimbursed a report by mistake? No worries! Any Policy Admin with access to the same business bank account can now cancel the reimbursement from within the report, up to the point at which it is withdrawn from the payment account.
Cancel an ACH reimbursement
- On your web account, navigate to the Reports tab
- Click on the report to open it
- Select Cancel Reimbursement
- On the prompt that says ‘Are you sure you want to cancel the reimbursement?” click Cancel Reimbursement
Don’t see “Cancel Reimbursement” listed on the report? This means your bank has already begun to withdraw the funds from the business bank account In that case, you’ll want to contact your bank directly to see if they are able to cancel the reimbursement on their end.