How to: Cancel your Expensify Card
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Matt Moore
Expensify Customer, Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 132 Expensify Team
Cancel your Expensify Card on web or mobile
Web:
- On the web version of Expensify, head to Settings > Account > Credit Card Import and click Request a New Card.
- If prompted, select Lost or Stolen as the reason for requesting a new card and the card we have on file for you will be cancelled.
Mobile:
- On the Expensify mobile app, head to Settings > Connected Cards and click Request a New Card.
- If prompted, select Lost or Stolen as the reason for requesting a new card and the card we have on file for you will be cancelled.
Cancel your Expensify Card by phone
It's not possible to order a replacement or file a dispute over the phone, but you can call to cancel your card.
US Phone: 1-877-751-5848
International Phone: +44 808 196 0632
- Call the number above, choosing the appropriate number for your location. Please be ready with your card number OR phone number and date of birth.
- Follow the machine prompts and provide your identification details to the automated voice recognition service.
- After completing the phone call, your card will be canceled immediately.
- Please request a new card and report any disputed transactions through concierge@expensify.com.
Related articles:
How to: Request a replacement card + shipment timelines
How to: File a Dispute
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