How to: Cancel your Expensify Card

Matt Moore
Matt Moore Expensify Customer, Expensify Success Coach - Admin, Expensify Team Posts: 132 Expensify Team
edited December 1 in How-to Docs

Cancel your Expensify Card on web or mobile

Web:

  1. On the web version of Expensify, head to Settings > Account > Credit Card Import and click Request a New Card. 
  2. If prompted, select Lost or Stolen as the reason for requesting a new card and the card we have on file for you will be cancelled.
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Mobile:

  1. On the Expensify mobile app, head to Settings > Connected Cards and click Request a New Card. 
  2. If prompted, select Lost or Stolen as the reason for requesting a new card and the card we have on file for you will be cancelled.
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Cancel your Expensify Card by phone

It's not possible to order a replacement or file a dispute over the phone, but you can call to cancel your card.

US Phone: 1-877-751-5848

International Phone: +44 808 196 0632

  1. Call the number above, choosing the appropriate number for your location. Please be ready with your card number OR phone number and date of birth. 
  2. Follow the machine prompts and provide your identification details to the automated voice recognition service. 
  3. After completing the phone call, your card will be canceled immediately.
  4. Please request a new card and report any disputed transactions through [email protected].

Related articles: 

How to: Request a replacement card + shipment timelines

How to: File a Dispute

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