FAQ: I'm not receiving my Magic Code email. Why is this happening?

Isabela Stisser
Isabela Stisser Expensify Team, Expensify Student Ambassador Posts: 200 Expensify Team
edited April 2023 in Day to Day

Often, customers will write to us when they didn't receive one of our important email notifications, such as:

  • Expensify Magic Code emails
  • Validating a new Expensify account/invitation to a policy
  • Secondary login validation emails 
  • Integration emails (such as an auto-sync failing)
  • Report action notifications (rejections, approvals, etc.)
  • Any other necessary emails

Check out this related article to troubleshoot these situations.

Still stuck? Reach out to concierge@expensify.com, and the team will be able to help!