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Syncing with Netsuite

grantbullisgrantbullis Posts: 3Expensify Customer

Hi,


I get this error when I try to sync a report


Concierge was unable to auto-export this report due to an error.


Error creating employee: This entity already exists.

Answers

  • Nicole TrepanierNicole Trepanier Expensify Success Coach Posts: 699Expensify Success Coach - Admin Expensify Success Coach

    Hi @grantbullis! Happy to help! This means that we are trying to create an employee record since we didn't find one under the subsidiary selected in your configuration. You'll need to make sure that there is an Employee record in NetSuite with an email matching the report submitters email and under the correct subsidiary, then sync your policy and try exporting again. Let me know if you have any questions!

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