DISCOVER CARD stopped working weeks ago

bsk713bsk713 Posts: 5Expensify Customer Expensify Newcomer

I have a ticket in with Expensify's Concierge for this. I reported a few weeks ago that the download from Discover Card stopped working. It works fine with Visa, MC, but Discover throws an error message saying:

"No Direct Connection. It appears that you have not enabled Direct Connect for your bank account. Please log into your bank to enable this service and then try again here. Check out our Direct Connect guide to see how to set this up."

Nothing was changed on my Discover Account. Discover says it's a problem with Expensify. Expensify Concierge just emailed me today saying there is no ETA for the fix. This is a problem because one of the main cards I use for travel is now unusable.

Anybody else care about this?

Answers

  • Nicole TrepanierNicole Trepanier Posts: 776Expensify Success Coach - Admin Expensify Success Coach

    Hi @bsk713. Because of the sensitive nature of credit card connections, we aren't able to help you troubleshoot these within the community. If any other users are running into this issue and want to jump in here that would be great but our Success Coaches won't be able to discuss your connection.

  • karane463karane463 Posts: 1Expensify Customer

    I'm glad you posted this! I have had the same issue. I called Discover twice and they said there is no reason. They don't have a formal partnership with Expensify so cannot explain the gateway. Nicole, can you please offer a guide on how to leverage a downloaded excel statemnet for upload? That is not working for me either.

  • Stevie LaFortuneStevie LaFortune Posts: 64Expensify Team Expensify Success Coach
    edited October 28

    Hi there @bsk713!

    I wanted to let you know we've nailed down the cause of the issue and are currently investigating with Discover Cards. For context, it looks like we're getting locked out of using Discover's Direct Connect service, and this is affecting thousands of users in Expensify.

    Since this issue is due to a change on Discover's side, I recommend that you reach out to Discover's customer support and request more insight from their team.

    In the meantime, so you're not delayed in reporting your expenses, Expensify can still support this bank via a direct feed (if these are commercial cards), or through spreadsheet import. You can find more information on how to import a spreadsheet here.

    I've passed along your account information so that I can let you know as soon as it's fixed.

  • gmaulgmaul Posts: 1Expensify Customer

    I am having the same issue. Expensify, please continue to pursue it with Discover. Import of expenses by Excel is cumbersome. Thank you.

  • bsk713bsk713 Posts: 5Expensify Customer Expensify Newcomer

    THE Spreadsheet Import DOES NOT import E-Receipts! This is a problem if the original receipt is not photographed. When receipts are less than $75, an e-receipt is generated when the bank import is done. Users know this and don't bother to take photos of receipts less than $75. It's quite convenient, until the DISCOVER import breaks, which causes a situation where the user may not get reimbursed. My preference is for you to fix the Discover import, but if that is going to take some time, how about generating an E-Receipt for imports from spreadsheets?

  • bsk713bsk713 Posts: 5Expensify Customer Expensify Newcomer

    THIS was a Discover comment: There was a recent security update made for accounting software's that our customers use, that may require some customers to change the way they connect to whatever software they are using. Are you able to setup the connection method as express web connect or just web connect ?


    Can EXPENSIFY tech support work directly with DISCOVER tech support to resolve this issue? This shouldn't be on the individual users.

  • Lauren SchurrLauren Schurr Posts: 17Expensify Team Expensify Success Coach
    Thanks for your comments @bsk713 and @gmaul - Expensify continues to work on bank connections like this one regularly. If you haven't already, please reach out to our support team as we can't troubleshoot account specifics in the Community. You can reach us through an in-app message or by emailing [email protected] Thanks!
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