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DISCOVER CARD stopped working weeks ago

bsk713bsk713 Expensify Customer Posts: 6 Expensify Newcomer
edited March 20 in Integrations and API

I have a ticket in with Expensify's Concierge for this. I reported a few weeks ago that the download from Discover Card stopped working. It works fine with Visa, MC, but Discover throws an error message saying:

"No Direct Connection. It appears that you have not enabled Direct Connect for your bank account. Please log into your bank to enable this service and then try again here. Check out our Direct Connect guide to see how to set this up."

Nothing was changed on my Discover Account. Discover says it's a problem with Expensify. Expensify Concierge just emailed me today saying there is no ETA for the fix. This is a problem because one of the main cards I use for travel is now unusable.

Anybody else care about this?

Best Answer

  • Amanda DeWittAmanda DeWitt Posts: 51 Expensify Team
    Accepted Answer

    Hey @rterf

    As it stands, the Discover connection isn't actively being repaired as the issue lies on the Discover side. That being said, we are making great strides in moving over bank connections to a more stable API connection that will allow us to troubleshoot these issues more easily. Though, we don't have an ETA at this time on when a new connection will be available as it greatly depends on working with each bank/card provider.

    In the meantime, you will need to upload a spreadsheet of transactions from this bank/card provider to easily get your transactions into Expensify.

    You might also want to consider switching to one of our recommended credit card connections. Here’s the list of cards/banks I recommend:

    • Bank of America
    • Citibank
    • Capital One
    • Chase
    • Wells Fargo

    These are the most reliable API connections available in Expensify at this time.

Answers

  • Nicole TrepanierNicole Trepanier Expensify Success Coach - Admin Posts: 490 Expensify Team

    Hi @bsk713. Because of the sensitive nature of credit card connections, we aren't able to help you troubleshoot these within the community. If any other users are running into this issue and want to jump in here that would be great but our Success Coaches won't be able to discuss your connection.

  • karane463karane463 Expensify Customer Posts: 1

    I'm glad you posted this! I have had the same issue. I called Discover twice and they said there is no reason. They don't have a formal partnership with Expensify so cannot explain the gateway. Nicole, can you please offer a guide on how to leverage a downloaded excel statemnet for upload? That is not working for me either.

  • Stevie LaFortuneStevie LaFortune Expensify Team Posts: 146 Expensify Team
    edited March 20

    Hi there @bsk713!

    I wanted to let you know we've nailed down the cause of the issue and are currently investigating with Discover Cards. For context, it looks like we're getting locked out of using Discover's Direct Connect service, and this is affecting thousands of users in Expensify.

    Since this issue is due to a change on Discover's side, I recommend that you reach out to Discover's customer support and request more insight from their team.

    In the meantime, so you're not delayed in reporting your expenses, Expensify can still support this bank via a direct feed (if these are commercial cards), or through spreadsheet import. You can find more information on how to import a spreadsheet here.

    I've passed along your account information so that I can let you know as soon as it's fixed.

  • gmaulgmaul Expensify Customer Posts: 1

    I am having the same issue. Expensify, please continue to pursue it with Discover. Import of expenses by Excel is cumbersome. Thank you.

  • bsk713bsk713 Expensify Customer Posts: 6 Expensify Newcomer

    THE Spreadsheet Import DOES NOT import E-Receipts! This is a problem if the original receipt is not photographed. When receipts are less than $75, an e-receipt is generated when the bank import is done. Users know this and don't bother to take photos of receipts less than $75. It's quite convenient, until the DISCOVER import breaks, which causes a situation where the user may not get reimbursed. My preference is for you to fix the Discover import, but if that is going to take some time, how about generating an E-Receipt for imports from spreadsheets?

  • bsk713bsk713 Expensify Customer Posts: 6 Expensify Newcomer

    THIS was a Discover comment: There was a recent security update made for accounting software's that our customers use, that may require some customers to change the way they connect to whatever software they are using. Are you able to setup the connection method as express web connect or just web connect ?


    Can EXPENSIFY tech support work directly with DISCOVER tech support to resolve this issue? This shouldn't be on the individual users.

  • Lauren SchurrLauren Schurr Expensify Team Posts: 71 Expensify Team
    Thanks for your comments @bsk713 and @gmaul - Expensify continues to work on bank connections like this one regularly. If you haven't already, please reach out to our support team as we can't troubleshoot account specifics in the Community. You can reach us through an in-app message or by emailing [email protected] Thanks!
  • rterfrterf Expensify Customer Posts: 2
    It's a shame that there's still no change or update here - very annoying, as both company's keep blaming the other. 
  • NLdcNLdc Expensify Customer Posts: 1

    I've been patiently waiting, hoping for months Expensify and Discover would be able to work together to find a solution to this problem, but so far seems not. Very annoying and disappointing.

  • Nicole MendoncaNicole Mendonca Expensify Customer, Expensify Team Posts: 47 Expensify Team

    @NLdc, as mentioned, there isn't anything we can do on our end as the issue comes from Discover themselves. @Amanda DeWitt's above post outlines your other options 🙂

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