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FAQ: Why did Concierge reach out about my SmartScan?

Nicole Trepanier
Nicole Trepanier Expensify Team Posts: 498 Expensify Team
edited December 2019 in Day to Day

When Concierge reaches out it means that your receipt was most likely missing one or more of these: merchant name, purchase date, or total amount. SmartScan requires these three data points to be present because it’s the only way to ensure it’s a traceable, legitimate receipt.

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