FAQ: Trouble connecting my card, "Account not Setup"

Nicole Trepanier
Nicole Trepanier Expensify Team Posts: 498 Expensify Team

This error message usually means that the bank account requires user action. Please head to your online banking portal and check if there’s an outstanding action that needs to be taken on your end and then try to connect the card again.

Attention Amex cardholders: if you have multiple card programs for your Amex US Business account, before you can import them to Expensify, you will need to contact Amex and have them separate the multiple card programs to separate logins. As an example, you would need to have your Business Platinum cards under “username1/password1”, and Business Gold cards under “username2/password2”.