FAQ: I set up the Gusto connection and now my employees have duplicate accounts

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Nicole Trepanier
Nicole Trepanier Expensify Team Posts: 498 Expensify Team
edited January 2020 in Integrations and API

Are your users are set up in Expensify with their company emails but with their personal emails in Gusto?

The integration imports users from Gusto using the emails entered in your HR system which can cause a second account to be created if the Gusto email is different from the one in Expensify. The easiest way to resolve this is to have your users merge their existing Expensify accounts with the new accounts created with their personal email addresses.

They can merge their accounts from their Settings > Account > Account Details > Merge Accounts. Learn more about merging accounts here.

This will resolve the issue of two accounts and we'll keep the merged account updated with your Gusto settings!


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