FAQ: Concierge Receipt Audit got the information wrong. What should I do?

Nicole Trepanier
Nicole Trepanier Expensify Team Posts: 498 Expensify Team
edited December 2019 in Day to Day

We’re always working to improve SmartScan’s accuracy. Right now, we’re adamant that there’s no other more accurate receipt capture app available on the market. If you’re experiencing an issue with SmartScan, please let us know and the team will be sure to investigate this for you! 9 times out of 10, the value populated by SmartScan can be explained by the support team. If you’re facing issues with automatic merging, check out this SmartScan Merge Failure guide for more!

Whilst you can still use Expensify without SmartScan when defaulted to your Individual policy, it will always be enabled when you’re submitting receipts on a Control plan policy. Remember, you can always still fill in the details yourself though!