FAQ - ExpensiError NS0023: Employee Does Not Exist in NetSuite.

Nicole Trepanier

Solution:

Check Employee's Subsidiary

To make sure your employee's subsidiary matches the subsidiary in the Expensify policy, go to the employee record in NetSuite and confirm this field:

This must match the subsidiary in the policy. You can find this by going to Settings > Policies > [Policy Name] > Connections > Configure:

Alternate Solution

Check Employee Access

Verify that the employee in NetSuite doesn't have restricted access to Expensify:

• To look at restricted access, go to Lists > Employees > Employees > [Select Employee] > Edit > Access
• Uncheck 'Restrict Access to Expensify'

Stephanie_22785

Hi! I'm super confused on the next steps I need to take to be able to access my reimbursement.

Maddy Lewis

Hi @Stephanie_22785! As long as you have a personal bank account connected to your account (you can double-check this under Settings -> Account -> Payments) and your employer has direct reimbursement enabled, you should receive your reimbursement automatically.

Is your report currently in the reimbursed state? Once a report goes into a Reimbursed status, the funds are on their way to you. You can take a look at the Report History and Comments of your report to see the estimated date you will receive your reimbursement.

If you have additional questions about your reimbursement, I would suggest reaching out to your Policy Admin!