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FAQ - ExpensiError NS0023: Employee Does Not Exist in NetSuite.
Check Employee's Subsidiary
To make sure your employee's subsidiary matches the subsidiary in the Expensify policy, go to the employee record in NetSuite and confirm this field:
This must match the subsidiary in the policy. You can find this by going to Settings > Policies > [Policy Name] > Connections > Configure:
Check Employee Access
Verify that the employee in NetSuite doesn't have restricted access to Expensify:
- To look at restricted access, go to Lists > Employees > Employees > [Select Employee] > Edit > Access
- Uncheck 'Restrict Access to Expensify'