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FAQ - ExpensiError NS0023: Employee Does Not Exist in NetSuite (or: Invalid Employee)
Check Employee's Subsidiary
To make sure your employee's subsidiary matches the subsidiary in the Expensify policy, go to the employee record in NetSuite and confirm this field:
This must match the subsidiary in the policy. You can find this by going to Settings > Policies > [Policy Name] > Connections > Configure:
Check Employee Access
Verify that the employee in NetSuite doesn't have restricted access to Expensify:
- To look at restricted access, go to Lists > Employees > Employees > [Select Employee] > Edit > Access
- Uncheck 'Restrict Access to Expensify'
In addition, check:
- The email on the existing employee record in NetSuite is an exact match for the email address of the report submitter in Expensify
- In NetSuite on the employee record, make sure the hire date is in the past and/or the terminated date is in the future