FAQ - ExpensiError NS0023: Employee Does Not Exist in NetSuite (or: Invalid Employee)

Nicole Trepanier

Solution:

Check Employee's Subsidiary

To make sure your employee's subsidiary matches the subsidiary in the Expensify policy, go to the employee record in NetSuite and confirm this field:

This must match the subsidiary in the policy. You can find this by going to Settings > Policies > [Policy Name] > Connections > Configure:

Alternate Solution

Check Employee Access

Verify that the employee in NetSuite doesn't have restricted access to Expensify:

• To look at restricted access, go to Lists > Employees > Employees > [Select Employee] > Edit > Access
• Uncheck 'Restrict Access to Expensify'

In addition, check:

1. The email on the existing employee record in NetSuite is an exact match for the email address of the report submitter in Expensify
2. In NetSuite on the employee record, make sure the hire date is in the past and/or the terminated date is in the future
3. If you're exporting as Journal Entries, the currency for the NetSuite employee record, NetSuite subsidiary and Expensify policy must match. In NetSuite, under the Human Resources tab > Expense Report Currencies, add the subsidiary/ policy currency

Stephanie_22785

Hi! I'm super confused on the next steps I need to take to be able to access my reimbursement.

Maddy Lewis

Hi @Stephanie_22785! As long as you have a personal bank account connected to your account (you can double-check this under Settings -> Account -> Payments) and your employer has direct reimbursement enabled, you should receive your reimbursement automatically.

Is your report currently in the reimbursed state? Once a report goes into a Reimbursed status, the funds are on their way to you. You can take a look at the Report History and Comments of your report to see the estimated date you will receive your reimbursement.

If you have additional questions about your reimbursement, I would suggest reaching out to your Policy Admin!