FAQ - ExpensiError NS0109: Failed to login to NetSuite, please verify your credentials

Victoria O'leary
Victoria O'leary Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 110 Expensify Team
edited January 2021 in Integrations and API

This page will show you what you need to do if you receive the Netsuite error "Login Error. Please check your credentials":

When you see this error, there is a problem with the tokens that you've created for the connection between Expensify and NetSuite.

To fix this issue, please return to the setup guide and follow steps 1 and 2 exactly. If you're using an existing token and see a problem, you may need to create a new token.

If you continue to see this error after you follow those steps, please use the in-product chat to contact Concierge, or email concierge@expensify.com.