FAQ - ExpensiError NS0109: Failed to login to NetSuite, please verify your credentials
This page will show you what you need to do if you receive the Netsuite error "Login Error. Please check your credentials":
When you see this error, there is a problem with the tokens that you've created for the connection between Expensify and NetSuite.
To fix this issue, please return to the setup guide and follow steps 1 and 2 exactly. If you're using an existing token and see a problem, you may need to create a new token.
If you continue to see this error after you follow those steps, please use the in-product chat to contact Concierge, or email [email protected].