FAQ - ExpensiError NS0109: Failed to login to NetSuite, please verify your credentials
This page will show you what you need to do if you receive the Netsuite error "Login Error. Please check your credentials":
When you see this error, there is a problem with the tokens that you've created for the connection between Expensify and NetSuite.
To fix this issue, please return to the setup guide and follow steps 1 and 2 exactly. If you're using an existing token and see a problem, you may need to create a new token.
If you continue to see this error after you follow those steps, please use the in-product chat to contact Concierge, or email [email protected]
This is outdated,
Thank you! Will look into this.
AMCV Expensify Customer Posts: 1
My connection to NetSuite stopped working today. I tried these instructions but get an error in NetSuite when trying to "Connect to NetSuite".
Unable to connect or export with NetSuite SuiteSignOn. Please visit our status page for more details and to subscribe to updates.
HI, this doesn't solve the issue for me! :(
Hi @Ashley_Deatrich_1 — sorry to hear you're having trouble! Would you mind reaching out to [email protected] so that we can take a look at your specific set up and connection?
Getting conflicting information.
this FAQ says to disconnect.
2. Do not disconnect your policy! Please use the Add Tokens button in your policy’s Connections page, rather than disconnecting and reconnecting. This will save your connection settings and is the fastest way to migrate over.
I need to get Tokens working.
Welcome to the Community @dorath20 ! There are some instances when disconnecting is the answer. The instructions for updating to the new NetSuite connection allow you to update without having to disconnect. This is the best option.
If you continue to have trouble establishing the connection please reach out to [email protected] for us to be able to troubleshoot this with you.
Already reached out to concierge.
Please help! Thanks.