FAQ: Why are some of my customers not importing from NetSuite?

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Rachael Hopkins
Rachael Hopkins Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 904 Expensify Team
edited March 2022 in Integrations and API

That's a great question!

If only part of your customer list is importing from NetSuite to Expensify you'll need to make sure your page size is set to 1000 for importing your customers and vendors.

Go to Setup > Integration > Web Services Preferences > 'Search Page Size'

Try adjusting this setting, then sync your connection again, under Settings > Policies > Group > [Policy Name] > Connections.

It's also worth noting that the "Company Name" field must be filled out for each Customer profile, otherwise they won't import into the Group Policy.

If this doesn't help, feel free to message Concierge!

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