FAQ - ExpensiError QBO193: Couldn't Connect to QuickBooks Online

Mark Louis
Mark Louis Expensify Team Posts: 167 Expensify Team
edited October 2019 in Integrations and API

This happens if your credentials have changed. This error message can also show up as, "QuickBooks Reconnect error: OAuth Token rejected."

If you receive this error, follow the steps below to resolve it:

  1. Go to Settings > Policies > Groups > [Policy Name] > Connections > Sync Now
  2. In the pop-up window, click Reconnect and enter your current QuickBooks Online credentials.

Note: If you are connecting with new credentials, you will receive this message:

If you select Connect anyway, you will need to reconfigure your settings, re-select categories and tags you want enabled. We recommend taking a screenshot of your configuration settings beforehand, so that you can reset the connection with those settings.