FAQ - ExpensiError QBO088: Error Creating Vendor

Alejandro Paz

ExpensiError QBO088: Error Creating Vendor, "A vendor with the same name already exists in QuickBooks Online", means you have an Employee Record set up with the employee's name, which prevents the Expensify integration from automatically creating the Vendor Record with the same name, since QuickBooks Online won't allow you to have an employee and vendor with the same name. 

Option 1:

You can access the Employee Records for your submitters in QBO and edit the name to differentiate them from the name they have on their account in Expensify, then sync your connection in Expensify via Settings > Policies > [policy name] > Connections > Sync Now (under QBO). Finally, try exporting your report(s) again, at which point we should be able to successfully create the associated vendor(s). 

Option 2:

Alternatively, you can create all of your Vendor Records manually, making sure that the email matches the email address associated with the user in Expensify.

In this case, we recommend disabling Automatically Create Entities under Settings > Policies > [policy name] > Connections > Configure > Advanced, so that you will receive the correct error messages when a vendor record doesn't exist.

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gherkert

Should this help someone else in the future, I was having this issue. I didn't have an Employee record or a Vendor record. It was the latter that was the issue.

I created a Vendor record with my email address and that solved this error.

Zany Renney

Thanks @gherkert for that tip! Great to hear it resolved the error for you.

Thanks for being part of the community.

Eliot_Powell

I have this problem.

My employee "Ben" was an employee in QBO.

Every other expense from Ben (many) has transferred to QBO with him as an employee.

Now, Expensify wants me to convert him to a vendor to solve the export problem.

Converting Ben to a vendor in QBO is not a solution.

Rachael Hopkins

Hi @Eliot_Powell can you please contact my team via in-app messaging or email [email protected]? That will depend on your export settings, so we'll need to take a close look at your setup.

Eliot_Powell

@Rachael Hopkins I have tried many times to "chat" in-app. All unsuccessful and very frustrating. Your chat teams keep sending me the same information that does not solve the problem.

Something is amiss in the setup, I know. Your chat team is of no help. I would really like to speak with a human. This does not mean I want to "chat" in-app. I really want to speak words to a human. Is this possible?

Rachael Hopkins

Hey @Eliot_Powell I'm part of that chat team, as are all the people who reply here in the Community. I'll review the chat and message you there.

CASFinance

I'm having this same issue. I keep getting this error

• "We tried to create a vendor for (email address), but they were already set up as an employee in QuickBooks.

The person's email is set up as an employee. They are not a vendor. They were never a vendor, nor can they be one since QB only allows one email address for either the vendor or the employee.

Does the expensify/quickbooks integration not work for Employees?

Mark Louis

Hi @CASFinance - I took a glance at your account, but didn't see this error on a recent report. It's easier to troubleshoot this via Concierge, since we can't share details of your account in this forum. Could you chat in-app or write into [email protected] please?