FAQ - ExpensiError XRO014 Billable Expenses Require A Customer

Kirk Barrett
Kirk Barrett Expensify Success Coach - Admin Posts: 128 Expensify Team
edited December 2019 in Integrations and API

This error occurs when one or more expenses on the specified report has been marked "billable", which requires a customer to associate with the expense. Customers must be set up in Xero and pulled over from Xero.

The solution to this error is to navigate to your Settings > Policies > Group > [Policy Name] > Connections > “Configure” and then select the Coding tab and make sure to enable your "Billable Expenses". 

Customers will then appear on the Expense edit screen to apply any billable expenses to: 

Once you have enabled the Billable Expenses export, you will need to select a customer for each billable expense. You will then be able to export this report to Xero.