FAQ - ExpensiError XRO027: Expense on this report is categorized with a category no longer in Xero

Kirk Barrett
Kirk Barrett Expensify Success Coach - Admin Posts: 128 Expensify Team
edited May 2021 in Integrations and API

One or more expense is categorized with a category that no longer exists in your Xero account, so we can't export it correctly back to Xero.

In Xero, navigate to Settings > Chart of Accounts and then confirm that the account number is active. If it is not there, you will need to add it and sync the connection again in Expensify. If it is there, make sure to open it and select “Show in Expense Claims.” Otherwise, it will not sync to Expensify. Again, you will want to sync the connection in Expensify to account for these changes.

Once you have taken this step, re-categorize any of the expenses on the report using the correct category from Xero. We’ll display a red policy violation for any expenses that are using out-of-policy categories.