Important Notice: After July 31, 2024, the Expensify community will no longer be available. Help docs and resources can be found on help.expensify.com and you can message Concierge with any additional questions.

FAQ: NetSuite: Expenses Not Categorized with a NS Account

Options
Christina Dobryzynski
Christina Dobryzynski Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 267 Expensify Team
edited December 2019 in Integrations and API

The common error ExpensiError NS0045: Expenses Not Categorized with a Netsuite Account can be resolved with the instructions found below.

Solution:

1. Within Expensify go to Settings > Policies > Groups > [Policy Name] > Connections and click Sync Now under your NetSuite connection.

2. Try to export and if unsuccessful then see step #3.

3. Go into your NetSuite account and do a global search for the missing record.

  • Please ensure that the expense category is active and has the correct name.
  • Please ensure that the category is associated to the correct subsidiary that the Expensify Policy is associated to.

4. In Expensify, re-sync the policy. 

5. Go back to the report then click the offending expense(s) to re-apply the category.

6. Try to export again.

If you're unable to resolve this error following the steps above, please reach out to the Success Team via Concierge.

Tagged: