FAQ: Why aren’t new employees being invited to Expensify via my Zenefits connection?
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Sheena Trepanier
Expensify Team, Approved! Accountant, Expensify Student Ambassador Posts: 1,362 Expensify Team
Let's run through the troubleshooting steps below!
- Login to Expensify to check the configuration status. You might see the option to Retry the connection between Expensify and Zenefits. For example, if you change your password or admin permissions in Zenefits, we'll ask you to Retry and give you the option to enter your new login credentials.
- If there's no Retry button, click Sync Now to import the newest employees and update all users.
- If Sync Now doesn't seem to do the trick, we suggest disconnecting and reconnecting the integration. Select Do not connect to Zenefits to disconnect.
- You will need to be an Admin in both Expensify and Zenefits to reconnect the integration. We will not remove users from Expensify when you disconnect the integration, so nothing to worry about there.
If you are still unable to get new employees importing, create a new post or reach out to Concierge.
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