FAQ: Why do employees show in Zenefits as "Syncing" instead of "Synced"?
It sounds like your Zenefits company was connected successfully to Zenefits, but we were not able to sync your employees. We typically see this when a user misses the button after selecting their configuration settings. No worries, this is easy to fix:
- Login to Expensify > click Settings > Policies > Group > [Policy Name] > Connections. Scroll down to Zenefits, then click Configure.
- In the configuration dialog, select your preferred approval workflow, then click Save.
- If you still don't see users as Synced in Zenefits, check out the most common causes below.