FAQ: Why do employees show in Zenefits as "Syncing" instead of "Synced"?

Sheena Trepanier
Sheena Trepanier Expensify Team, Approved! Accountant, Expensify Student Ambassador Posts: 1,362 Expensify Team

It sounds like your Zenefits company was connected successfully to Zenefits, but we were not able to sync your employees. We typically see this when a user misses the button after selecting their configuration settings. No worries, this is easy to fix:

  • Login to Expensify > click Settings > Policies > Group > [Policy Name] > Connections. Scroll down to Zenefits, then click Configure.
  • In the configuration dialog, select your preferred approval workflow, then click Save.
  • If you still don't see users as Synced in Zenefits, check out the most common causes below. 

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