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FAQ - Sage Intacct: Authentication Error

Stevie LaFortuneStevie LaFortune Expensify Team Posts: 210 Expensify Team
edited October 2019 in Integrations and API

If you're receiving this Authentication Error -


First make sure that you're using the credentials for your xmlgateway_expensify web services user when attempting to connect your policy to Intacct. If you've ensured that your credentials are correct, you likely need to add Expensify to your company's Web Services authorizations. 

To do this, go to Company > Company Info > Security in Intacct and click Edit. Next, scroll down to Web Services authorizations and add "expensify" as a Sender ID:

Save this change and then try syncing or connecting your policy again.

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