FAQ - Sage Intacct: Authentication Error

Stevie LaFortune

If you're receiving this Authentication Error -

First make sure that you're using the credentials for your xmlgateway_expensify web services user when attempting to connect your policy to Intacct. If you've ensured that your credentials are correct, you likely need to add Expensify to your company's Web Services authorizations. 

To do this, go to Company > Company Info > Security in Intacct and click Edit. Next, scroll down to Web Services authorizations and add "expensify" as a Sender ID:

Save this change and then try syncing or connecting your policy again.

khallvensure

This makes no sense for what my question related to.

Sonia Liapounova

@khallvensure if this doesn't answer your question please write into Concierge either via the in-app chat or email [email protected] We'd be happy to help review your setup and answer any questions!