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FAQ - Sage Intacct: Authentication Error

Stevie LaFortune
Stevie LaFortune Expensify Team, Expensify Student Ambassador Posts: 240 Expensify Team
edited November 2021 in Integrations and API

If you're receiving this Authentication Error -

First make sure that you're using the credentials for your xmlgateway_expensify web services user when attempting to connect your policy to Intacct. If you've ensured that your credentials are correct, you likely need to add Expensify to your company's Web Services authorizations. 

To do this, go to Company > Company Info > Security in Intacct and click Edit. Next, scroll down to Web Services authorizations and add "expensify" as a Sender ID:

Save this change and then try syncing or connecting your policy again.

Are you still receiving this error? In some cases, you may need to remove and re-add Expensify from this list entirely to clear this error.