FAQ - Sage Intacct: Error Adding an Employee Email Address in Sage Intacct

Stevie LaFortune
Stevie LaFortune Expensify Team, Expensify Student Ambassador Posts: 241 Expensify Team
edited October 2019 in Integrations and API

You have two different Employees with the same email address set up.

To resolve this, delete the duplicate employee in Sage Intacct then sync the connection in Expensify by going to Settings > Policies > Group > [Policy Name] > Connections > Sync Now

An employee email address cannot be added in the employee listing within in Sage Intacct (there is no email field). Instead, you need to add/edit the employee email address by going to Company > Contacts and searching for the employee in the list.