Your trial has ended

JaniceF
JaniceF Expensify Customer Posts: 5 Expensify Newcomer
in Getting Started

We've been using Expensify for over two years. Today, one of our users, Bruce Dawson, received a notice that "your trial has ended" and is asking for a credit card. Could this be a scam? If not, why is he getting this message?

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Answers

  • Michelle Niemi
    Michelle Niemi Expensify Team Posts: 104 Expensify Team

    Hi @JaniceF!

    It sounds like your user may have accidentally created his own Group policy, which is a Free Trial, followed by a paid level of service. To confirm, can he log into his account and navigate to Settings > Policies > Group > Subscriptions? Check to see if he sees any policies listed with his email address as the Billing Owner. If so, he can delete any policy he own by clicking on the gear icon and clicking Delete in the dropdown. 

    Let me know how it goes!

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