Users receiving duplicate expenses when emailing receipts from Outlook

Rchrdnaylor

Hi - can anyone shed some light on this?

Most of our users, when emailing expenses to [email protected] through Outlook and OWA will have 2 copies of the email show up in the "Expenses" part of their portal. They then need to manually delete one of them. This doesn't happen for a few users however, they only get one which is expected behaviour.

We have compared settings, Exchange, AD profiles, transport rules etc for all users and they are all the same. When emailing ANY other address the recipients aren't getting duplicate emails, it is only Expensify.

Are there any profile settings or similar we can check to find out why this is happening?

Thanks in advance

Ted Harris

Hi @Rchrdnaylor - thanks for raising this here. We've had around 10 reports of this and we're really struggling to get to the bottom of it because it just seems so sporadically isolated.

We are looking into it, but the nature of the reports is making it hard to get to the bottom of. If you'd like to email [email protected] referencing this post with some examples from the last 30 days, that would be a great help.

Rchrdnaylor

Hi Ted - thanks for your input. I'll email that address with the ref of this post from my email (which does duplicate the expense) and one will come from another user that doesn't have the duplication issue.

Thanks again

Nicole Trepanier

Thank you @Rchrdnaylor! Hopefully we can get this resolved soon.

Rchrdnaylor

Thanks Nicole! Really appreciate you looking into this.

Rchrdnaylor

Hi guys - any findings on this?

Brigid Bello

Hi @Rchrdnaylor. The team is still actively working through this, but we don't yet have an update at the moment, I'm sorry to say. We'll be sure to let you know when we make progress on this. Thanks for your patience!