Users receiving duplicate expenses when emailing receipts from Outlook

Rchrdnaylor Expensify Customer Posts: 4

Hi - can anyone shed some light on this?

Most of our users, when emailing expenses to through Outlook and OWA will have 2 copies of the email show up in the "Expenses" part of their portal. They then need to manually delete one of them. This doesn't happen for a few users however, they only get one which is expected behaviour.

We have compared settings, Exchange, AD profiles, transport rules etc for all users and they are all the same. When emailing ANY other address the recipients aren't getting duplicate emails, it is only Expensify.

Are there any profile settings or similar we can check to find out why this is happening?

Thanks in advance