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Deep Dive: Understanding Credit Card Import in Expensify

Isabela StisserIsabela Stisser Expensify Team Posts: 180 Expensify Team
edited August 12 in Deep Dive Docs

In Expensify, users have access to direct connections from multiple banks around the world. This feature allows users to seamlessly import card transactions to their accounts, automatically merge receipts with the transactions, and make the expense reconciliation process a breeze!

How Credit Card import works in Expensify

There are 3 ways a user can connect a credit card to Expensify:

The easiest way to figure out if Expensify has a direct connection to your bank is to head to Settings > Account > Credit Card Import and click Import Card/Bank, or Settings > Domain > Company Cards for company cards.

If your bank shows up in the search box, choose that option and follow the prompts. If the search returns "No results" your bank is supported via our our company card or personal card spreadsheet import method.

If these are company cards, it's possible that you might be able to obtain a VisaMastercard, or Amex commercial card feed directly from your bank.

When the card is imported, Expensify will import 30-90 days worth of historical transactions to your account. That’s based on your bank's discretion when you first connect an account/card. This also includes reconnecting any card on a new/updated connection. Any historical expenses beyond the date range allowed by your bank can be imported using our company card or personal card spreadsheet import method..

Your credit card transactions should import to Expensify once they’re posted, this usually takes 1-3 business days between the point of purchase and when the transactions are imported into Expensify.

Note: if you are seeing a longer delay, you can update your card manually via the web app by navigating to Settings > Account > Credit Card Import, or Domain > Company Cards for company cards and selecting "Update”.

Personal cards:
Company cards:

Receipts and card transactions, how do they merge?

Expensify will automatically merge the SmartScanned receipt with a matching card transaction in your account. If you have a company card added to your account, all your SmartScanned receipts will get flagged with an "Awaiting merge with imported card transaction" violation. If there is no matching card transaction after 7 days, the violation will expire. If you don't need the expense to match a corporate card transaction, then you can Mark as Cash instead. This will make the transaction a reimbursable expense. 

If the corporate card feed is down or broken, you'll see an error message stating: "Credit card receipt; Can't auto-match due to a broken bank connection which [Your Domain Admin] needs to fix." In this case, you'll need to reach out to the Domain Admin listed to fix the connection before you can resolve this violation within 7 days. This is a temporary violation on SmartScanned expenses until a viable company card transaction match can be found. The violation will automatically expire after 7 days.

Check out this help article for more information on how SmartScanned receipts merge with bank card expenses. 

What are the most reliable connections in Expensify?

As part of the Expensify Approved! Banks program, Expensify has partnered with major banks around the world to provide a seamless import of credit card transactions to users' accounts. Below you can find a list of banks with the most reliable connections in Expensify:

  • Bank of America
  • Citibank
  • Capital One
  • Chase
  • Wells Fargo 
  • Amex
  • Stripe
  • Brex

The Expensify Card is the world’s smartest corporate card in town, thanks to market-first daily settlement, unapproved expense limits, and real-time compliance features that enable the highest spend within the safest limits. You can find more information and instructions to apply for the Expensify Card here.

VisaMastercard, or Amex commercial card feeds are also one of the most stable connections in Expensify. If you have a corporate or commercial card account, then you may be able to access a daily transaction feed where expenses are sent to Expensify by Visa, MasterCard, and American Express. Contact your banking relationship manager to see if your card program is eligible.

If none of the instructions provided in the help articles above fixes the issue, you will need to reach out to [email protected], and our team will be able to request more information about your bank account and troubleshoot the issues by checking the card logs.

Important note: Because you will need to provide information about your bank account, we cannot troubleshoot bank and credit cards issues in the Expensify Community. Please reach out [email protected], and the team will be happy to help!

Have a question?

  • Feel free to post a general question in our community for all community members to see. You can start a discussion here!
  • Have a specific question about your Expensify account? Please email us at [email protected] or contact us through the mobile app. We can’t support troubleshooting bank import issues in the public community space.

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