Plaid- Wells Fargo email code never arrives

jesseb

Hi there-

I am trying to update the company bank info and each time I try to get in via Plaid, I get stuck at the need to verify my identity by entering the emailed code. No matter how many times I do this, I never receive the email from Wells Fargo. I've checked my spam, etc., and it's just not coming.

Is there some alternate way to verify the bank account?

thanks,

Jesse

Jason Li

Hi @jesseb - apologies for the delay in responding! Did you manage to get your issue resolved?

If not, please write to our team at [email protected] and we'll be happy to look into your account further.

jesseb

Thank you, Jason. I didn't resolve it and it's been multiple attempts to verify. I will follow up with support.