Expensify.org/hunger SNAP campaign status
The number of families signing up for reimbursement has vastly outnumbered the limited funds available. Though we’re unable to provide a specific timeline on when your report will be reimbursed, we’re doing our best to drive donations and keep reimbursements moving forward. Rest assured, we’ll review every report that has been submitted per our instructions.
We're no longer accepting new participants as our focus is on reimbursing existing claims. Additionally, as of July 1, 2020, we will no longer accept new report submissions from existing policy members. Thanks for your understanding!
If you know anyone who can donate to this campaign please direct them to Expensify.org/donate.
We're currently experiencing issues with our American Express and Capital One connections. Please visit our status page for more details and to subscribe to updates.
Deep Dive: Meet Concierge!
What is Concierge?
Concierge helps automate much of the expense reporting process. Concierge can create expenses, submit completed reports, and guide you through the approval process. It can even help you instantly reimburse employees.
The more you interact with Concierge, the better Expensify understands your goals. In other words, the less you like expense reports, the more you'll like Concierge.
You can find Concierge on your Inbox tasks, guiding you through account configuration basics such as:
Setting your receipt submission preferences
Linking your accounting package
If something requires your review, Concierge will reach out directly or bring outstanding tasks to your attention by placing them in your Inbox. Otherwise, Concierge will automate most of the tedious workload. Here are a few ways Concierge can assist you:
Submitting Receipts: When configured, you can count on Concierge to know exactly who, when, and how to submit your receipts.
Reviewing Expenses: If you're reviewing expenses that require additional approval, Concierge will guide you through each step. No guesswork involved.
For help with Expensify basics, reach out to Concierge. Try asking questions such as:
What is SmartScan?
How do I add a mileage expense from the mobile app?
Where can I add a Secondary Login?
Need to ask Concierge a new question? Concierge is always listening, just head over to the web app Profile Icon > Help and Feedback > Send us a Message:
Already in an email conversation with Concierge? Just respond in the same message thread to pick up where you left off.
Troubleshooting and FAQ
Why does Concierge keep submitting everything for me?
Auto-assignment of expenses/receipts to reports is controlled by the Scheduled Submit feature. This feature can be set up under Policy settings or under Account settings.
Company Scheduled Submit - Settings > Policies > [Company Policy Name] > Reports
Personal Scheduled Submit - Settings > Policies > [Personal Policy Name] > Reports
The purpose of Scheduled Submit is to gather new expenses and place them on the most current Open report. You can also set a submission frequency to daily, weekly, twice a month or monthly. With Scheduled Submit you won't have to worry about forgetting an expense or the submission deadline! We will automatically submit your reports for you at the designated frequency or keep them open for manual submission.
Why only text support?As it stands, we don't offer on-demand phone support for our users. Given that we have such a large user-base and a relatively small team, offering phone support would lengthen response times for our users across the board (here’s a link to a longer explanation of our support methodology).