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Don't ignore duplicate charges

Jaguar_AccountingJaguar_Accounting Posts: 4Expensify Customer Expensify Newcomer
Is it possible to remove the setting that ignores duplicate charges? My client often has two of the same hotel charges come through Expensify for the same amount. Expensify continues flag them as duplicates when they are not duplicates. This is causing headache for my client, they are considering leaving Expensify because of the headache

These are two valid charges for two consultants in hotel rooms and only one is coming through on Expensify.  By them filtering out that they think are dups is creating more work on end user.

Example:
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Gathering use cases · Last Updated

Comments

  • Cortney OfstadCortney Ofstad Posts: 62Expensify Success Coach - Admin Expensify Team
    Hi @Jaguar_Accounting! Thanks for reaching out and sharing this! At this time, there isn't a way to turn this off — however, this post has been moved to our Ideas section, to allow for others to vote on the post and share their tips and tricks for situations like this. Please make sure to vote for your own post, as this is how Expensify gathers use cases to see if these changes will be added to the roadmap for future updates. 

    Thanks again for taking the time to reach out!
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