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The number of families signing up for reimbursement has vastly outnumbered the limited funds available. Though we’re unable to provide a specific timeline on when your report will be reimbursed, we’re doing our best to drive donations and keep our fund moving forward. Rest assured, we’ll review every report that’s submitted per our instructions.
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Deep Dive: Breaking down your Expensify bill
On the first of every month, Expensify will bill the owner of group policies for the previous month's usage. The billing owner will have the billing receipt automatically populate into their account; both as an expense, and as part of the billing history listed under Settings > Your Account > Payments.
Here's a typical Expensify billing receipt. This example is for May's usage, billed on June 1:
Let's go section by section:
In this section, the following information is displayed:
- The month that the bill is for
- The number of users, the monthly rate they were charged at, and the total this comes to
- Any discount code applied to your account
In this section, we breakdown the bill according to usage on all policies owned by the billing owner.
Unique usage is assessed for each policy, and then an amount is assigned per policy.
In the above example, there were 3 unique users on the Expensive Pie LTD. policy, 2 unique users on the Directors, Pie LTD. policy, and 2 unique users (including the additional Control user) on the Candidate Policy.
If your Annual Subscription number is higher than the actual active use across all policies, the remaining charge will be evenly distributed across all owned policies. For example, if you have an Annual Subscription for 60 users but only 57 are active in the previous month, the remaining amount (3 x $ value of the plan) will be split evenly across all policies, with no upper limit. This is why you may see non-round numbers on your bill.
The final section of the billing receipt lists the total amount and the details of the payment card against which the charge was made. There is also a direct link to the Subscriptions settings for your policies, which you can also access under Settings > Policies > Group > Subscriptions.