How-to: Reopen your account
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Sheena Trepanier
Expensify Team, Approved! Accountant, Expensify Student Ambassador Posts: 1,362 Expensify Team
If your account is closed and is not associated with a verified domain, head to expensify.com and attempt to sign-in using your email address or phone number. After entering your user name, you will see the following prompt:
Click Reopen account and a magic link will be sent to you.
The magic link will take you to Expensify, reopen your account and prompt you to create a new password associated with your account.
And that's it! Your account is now reopened — any previously approved expense data will still be visible in the account, but you will need to recreate any formerly-owned policies and adjust any settings that were previously adjusted.
Note: Reports submitted and closed on an Individual policy will not be retained as they have not been approved/shared with anyone else in Expensify.
How to Reopen a Domain-controlled account
Once an account has been Closed by a Domain Admin, it can be reopened by any Domain Admin on that domain.
The Domain Admin will simply need to invite the previously-closed account in the same manner that new accounts are invited to the Domain. The user will receive a magic link to their email account which they can use to Reopen the account.
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