What’s the best practice to link receipts from travel mgmt co. to the charges from linked corp. card

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RHarris_Avant
RHarris_Avant Expensify Customer Posts: 1
Our corp card is linked to our Expensify account and plan on using a travel management company that integrates with Expensify to import the receipt once travel has been booked, however in testing we notice that it creates two entries (one from the corporate card and one from the booking platform) Is there a way to merge or link the two entries to match up the receipt with the charges?

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  • Conor Pendergrast
    Conor Pendergrast Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 175 Expensify Team
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    Heya @RHarris_Avant! Hmm, those should indeed merge together, so that the receipt and the card expense merges into a single expense. 

    Do you have any specific examples which we could look at? Given that these will include travel details, I'd recommend sending those examples of merge failures in to concierge@expensify.com so that we can troubleshoot with you!

    Feel free to reference this Community post, so that there's more context!