Include the ability to turn off notifications/and or features for the New Expensify Card
My company was originally considering the Expensify Card option but ended up not pursuing a rollout of this feature. However, since we were already preapproved, my firm's employees now receive routine notifications about registering which causes a mini-revolt / chaos amongst employees and causes confusion about our firm's messaging. Is there any way to shut this feature down or at least limit these pesky emails?
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I definitely appreciate you bringing this to our attention, and will pass on some feedback to our team. In the meantime, is it possible for your employees to set filters to prevent receiving these emails?
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeThe Expensify card is a feature of Expensify, you can set the card limits to $0 to prevent them being sent, and we'll capture user info proactively.
Is there a reason you prefer not to use them? If you are just in the initial stages of Expensify setup, it's probably a good time to get them set up. It means employees will never need to be out of pocket!
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0 · Accept Answer Off Topic Insightful Vote Up AwesomePlease make them stop!
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeYou are right, we have made some pretty big changes here, so let's have a discussion about it!
First of all, Domain Admins are always in complete control of the Expensify Card -- we will never send a card to any employee without the Admin explicitly assigning an unapproved expense limit to the employee.
The approach we are taking is designed to be as proactive as possible, capturing user provisioning information upfront, even before they are assigned a limit. We have this design because we've learned that obtaining user provisioning often slows the process down when it comes to provisioning new cards to employees. The approach we've taken means, when and if you do decide to roll out the Expensify Card to your employees, most the boring administrative work is already taken care of for you, and you can get on with more important things!
At the end of the day, the Expensify Card is just one more platform to keep expense management simple. Just like the Expensify App is visible for all employees to see, so is the Expensify Card, but the admin always have total control over exactly what employees can do with the card, including not giving a card at all.
It's great to get your thoughts on this though, so let's keep this discussion going!
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeFor some additional context, the Expensify Card is not a separate product that can be removed. It is a feature of Expensify. Think of it as a function like Scheduled Submit, you can either make use of it or chose not to.
If you are not interested in the Expensify Card, you can hide the task as explained above.
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeThis doesn't make sense to have confusing messages.. If it's a feature of Expensify we should be able to turn it off if we aren't interested and thus the marketing & todo's behind it go away.. Clearly many of your customers are not happy about this.
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1 · Accept Answer Off Topic Insightful 1Vote Up AwesomeAs we mentioned before, users will need to hide these tasks in their Inbox if they don't want to sign up for the Expensify card. This feature is part of the Expensify product and cannot be disabled.
Thanks!
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeI appreciate you taking the time to talk this through with us and I'm very sorry to hear that you feel this way. If that's the case, I want to clarify --we don't have the ability to disable this right now, but I want to make sure your voice is heard by the product team. I'm eager to help you in any way that I can, so if there's anything else I can help with related to Expensify, please do let me know!
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0 · Accept Answer Off Topic Insightful Vote Up Awesome"I understand that this might be a company-wide initiative to drive user adoption and indirectly apply pressure to decision makers to sign up for this new service. This is the kind of marketing that annoys and alienates customers."
This is exactly what Expensify is doing, you totally hit the nail on the head.
Expensify-
It's really in poor taste to market your products the way you have been. You used to be a trusted and respected SAAS that our employees enjoyed. Now you're the butt of jokes for all your 'shameless self promotion'. If we were using a lite or free version of your product, I could maybe justify the ads. But we spend over 40k with you all annually.
I appreciate your positive attitude in trying to spin this to be something to make our lives easier as admins. Although, based on the many interactions within this community where your admins/users have repeatedly asked for the same things and features to no avail, I really don't think you're out to make our lives easier at all. I think you're out to drive your revenues. I can respect that. Many of us are from the business/for profit world. Just don't spin your actions and intentions as one thing when we can all see through it quite clearly. It's kind of insulting to our intelligence.
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeI really hope you all can fix this. I have other projects lined up for 2020 that do not include finding a new Expense software, but that may need to change. I am already getting a tremendous amount of feedback from our executives and leadership voicing their displeasure with how things are being handled with this latest ploy.
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