New User Unable to Validate Account

tadamsva

I have a new user.  He's trying to establish a new Expensify user account.  When he attempts to create the account, he's asked to validate the account.  He requests that a new validation link be sent to his email and the email never arrives in his inbox.  Any suggestions? 

Ben Fitz

Hi @tadamsva, thanks for reaching out! There might be a deliverability issue related to the way this user's email client treats emails from Expensify. 

If you're under a private domain, check with your IT person/department to ensure that expensify.com and amazonSES.com are both whitelisted to receive our emails.

These are the email addresses that these types of notifications come from, so you'll want to check they're not being blocked.

You can find further troubleshooting tips around receiving emails from Expensify here.