Expensify Camera App Cropping Top of Picture

SBDavin

Hi, team.

I have been using Expensify with the Android app on my Samsung Galaxy Note 9 for a couple of years. However, within the last month, the camera app started cropping the top off of my scanned receipts.

I centered the receipt below perfectly in the camera app but the app cuts (crops) off the top two inches of the photo.

Did I cause this? Is there a setting in the phone that causes this? How do I configure the camera in the Expensify app? How do I fix this problem?

Thank you for any help!

Lauren Schurr

Thanks for the report @SBDavin! A few other users have noticed this as well. So that I can add your information to our internal troubleshooting ticket, could you send a quick message to [email protected] referencing this thread? Thanks!

Lauren Schurr

Thanks for the reports everyone! A fix is in the works for this issue and will be resolved upon the next update of the app. Make sure to keep your app up to date and you'll see the resolution soon. Let us know if there's anything else we can clarify!

SBDavin

UPDATE: It seems I can no longer edit my original post above from this morning so I will add more facts here.

To be clear, the scan above was taken with the receipt at the top of the camera view screen. After further tests, I discovered the Expensify camera app is also chopping off two inches from the bottom of the image as well.

I also changed camera settings to different resolutions and aspect ratios - no luck. I also changed my phone's display settings for Screen Zoom (no zoom) and the lowest resolution the phone display it supports - 1480x720. However, it didn't seem to make any difference.

In other words, when I scan a receipt with the Expensify camera app, it is cropping (cutting off) two inches from the top and the bottom the image.

BTW - Hoping it would help, I just uninstalled the Expensify app, restarted the phone, and then reinstalled the app, v8.5.1.1

DEVICE: Samsung Galaxy Note 9, Android Security Patch Level: December 1, 2019

Yes - I know about and can use the workarounds but it is weird that it suddenly started doing this.

Best wishes to all.

joe_verdant

I am also experiencing this issue. 

Pixel 2 Android 10
Expensify app 8.5.4.1

bgallagher_123

I'm also having this issue.
Expensify suggests taking a picture of your receipts as soon as you get it so you don't have to go carrying around your receipts. I'm now down about $100 because the receipt pictures don't have the required information and I no longer have the originals.
It's pretty bad that something so critical can pass testing.
However this was also an issue about a year ago, it's pretty appalling that this regression has happened again without being caught.
I really don't want to go back to hoarding all my receipts but the app isn't much use if I can't trust it with critical information.

Samsung Galaxy S9

ramendoeira

I'm also seeing this, it's very annoying that I have to keep retaking pictures until the whole document is fully captured but also not too small.

- Samsung Galaxy S10e
- Android 10 (January patch)
- Latest expensify app (8.5.4.1, but has been happening for a while with several updates in between)

Sara Jacobson

Hi @joe_verdant @bgallagher_123 @ramendoeira!

So that I can add your information to our internal troubleshooting ticket, could you send a quick message to [email protected] referencing this thread? Thanks!

Baloo

I also have to retake all of the pictures for an entire month's expense report.

jfranchetti

Same here, HELP Expensify, is there a fix yet?

I also noticed that it occurs when Flash is on and Possibly when scanning multiple receipts.

sandyrandypandy

me too!!!

samsung galaxy s7

Christina Dobryzynski

Hi @sandyrandypandy, @jfranchetti & @Baloo! Thank you for reaching out to let us know you are experiencing issues with the Android mobile app.

We are still working on a fix for the Android camera cropping a receipt image too severely. In the meantime, you should be able to take a photo of your receipt using your phone's camera and then load that for SmartScan or upload the image via the web app.

It sounds like you are describing situations that are slightly different than the known issue @SBDavin described above.

To help me confirm if you are all experiencing the same issue, will you please send us an email to [email protected] with some screenshots of what you see?

I look forward to getting more details from each of you at [email protected] so I can make sure to get things back on track. Thanks!

shirko

Yes, this is happening with about 50% of my photos. On an android LG Phoenix 4. I have to go in and manually edit many of the scans because it cuts off the vendor name.

jfranchetti

Has this been fixed?

Stevie LaFortune

Hi all! Our mobile team has identified the issue with cropping too much of your receipt. This has been resolved with our newest update. To access the newest version of the Expensify app 8.5.7.0 please go to go into the play store to update the app.

Thanks for your patience, and apologies for any trouble caused.

@jfranchetti @shirko @sandyrandypandy @Baloo @joe_verdant @bgallagher_123 @ramendoeira @SBDavin

shirko

Great, I will check it out. Much appreciated! - Scott