Policy billing out of date error message

Spennacat

we are getting the following error message -- Policy Billing is out of date -- what do we need to do to fix this issue?? 

Nicole Mendonca

Hi @Spennacat! It sounds like there is an issue with the billing card you have on file. You'll want to log into your web account and navigate to Settings > Account > Payments > Change Billing Card to resolve this error. 

Please email concierge@expensify.com if that doesn't do the trick!   

Crissyvend11

Hi there,

We are experiencing an issue of billing information is out of date. We are not allowed to take any actions in Expensify right now due to the recent charge is failed.

But the last charge on September was worked successfully. Can you advise why was failed this month and what happened on our card ending in 1719?

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Cheryl Walsh

Hi @Crissyvend11 thanks for reaching out to our community! I can see that the payment failed because there is no billing card added to your account, and you're the billing owner of several Group Policies. Concierge will reach out directly to you to discuss this further!

Crissyvend11

Thanks Cheryl.

We normally get a direct debit charge from our BNZ bank cheque account. Why has the direct debit stopped this time?

Could you please help to look into this?

Jason Li

Hi @Crissyvend11 - has Concierge reached out to you in regards to your billing yet? As we're discussing payment information, it might be best to take this to a private message.

Please feel free to reach out to our team at concierge@expensify.com if you have any specific queries about your billing.