We are experiencing an issue of billing information is out of date. We are not allowed to take any actions in Expensify right now due to the recent charge is failed.
But the last charge on September was worked successfully. Can you advise why was failed this month and what happened on our card ending in 1719?
Hi @Crissyvend11 thanks for reaching out to our community! I can see that the payment failed because there is no billing card added to your account, and you're the billing owner of several Group Policies. Concierge will reach out directly to you to discuss this further!
We normally get a direct debit charge from our BNZ bank cheque account. Why has the direct debit stopped this time?
Could you please help to look into this?
Hi @Crissyvend11 - has Concierge reached out to you in regards to your billing yet? As we're discussing payment information, it might be best to take this to a private message.
Please feel free to reach out to our team at [email protected] if you have any specific queries about your billing.
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