Quickbooks Desktop initial sync giving error message at import chart of accounts

AlexS Expensify Customer Posts: 1

Initial connection and sync gets to the point of importing chart of accounts and then pops up an error message (3 different error messages are experienced). Most say something to the effect of cannot login to quickbooks.


  • Maddy Lewis
    Maddy Lewis Expensify Team, Expensify Student Ambassador Posts: 120 Expensify Team

    @AlexS - Hi there! Thanks for checking in about this!

    We will need to look at your Expensify account to help troubleshoot this. Additionally, we may need you to send us a log file from QuickBooks to help identify the error.

    That said, can you send us a message in-app or at concierge@expensify.com so that we can assist?

    Talk soon!