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Issues with the credit card reports - lack of customer service
I keep having various issues with Expensify, last month it wouldn't sync with QuickBooks or export properly to QuickBooks, now the credit card reports are not coming in properly - for some reason I have two credit card reports for January and I am not able to combine them. Also, the report titles just randomly changed. I have a particularly tight deadline to close the month and cannot ask the employees to upload their credit card receipts because of the absolutely chaotic way the credit card reports are displaying in the report view. I have been asking for assistance with this for 24 hours and am once again getting excruciatingly slow responses that are basically putting the onus on me to fix their glitchy product. I have followed the steps in the documents they have sent me via links, (even though I have told them that it hasn't worked). How can I get some actual help?