Ability to remove an empty domain

daniellet88

I know that you can currently reset a domain, but it would be nice to be able to remove it completely.

We have two companies... each with their own domain. We also have additional domains that act as "aliases" through Google for the main domains. When we started the account originally we added all of them, though we don't need all of them now.

Karisa Latta

Hey @daniellet88 !

If you need to remove your domain, you can accomplish this in two steps:

• (1) removing all other Domain Admins except yourself, and
• (2) Clicking [Reset Domain], which can be found by navigating to Settings > Domains.

At this point, the domain should be removed from your Domains page. Resetting the domain releases the user accounts and they can delete or create their own accounts as needed. Any configurations that were applied in the domain settings will be lost.

After you take these steps, are you noticing that the domain is still lingering? If so, send a message to [email protected] and reference this thread, please.

I hope this helps! Please let me know if you have more questions.

daniellet88

Already did literally all of those steps. Concierge directed me here stating to ask for it as a feature because you currently cannot completely remove a domain, only reset it. So the answer is no, resetting it does not remove it from the list.

Ariel Green

Thanks for sharing, @daniellet88! Can you provide a little more detail on what you're hoping to achieve? As much context as possible will help us when considering this feature.

Also: be sure to vote on your own idea!

Teresaf

is it possible to remove an empty domain?

Cortney Ofstad

Hi @Teresaf! Unfortunately, there isn't a way to remove an empty Domain and for that I apologize!

Teresaf

Hi Cortney, We have sold this company and the domain and legally we are suppose to remove it. Is there any way it can be removed by your technical team?

Sonia Liapounova

@Teresaf the only way to remove a domain is for all users with emails on this domain to close their accounts. In this case the last Domain Admin would need to reset the domain and close their account.

If the company to whom you sold the domain is also using Expensify then you can add one of their admins as a Domain Admin to the domain and then have them remove you from the domain admins list. If you migrated your company emails to a new domain then you'll want to instruct all of your users to make sure that they don't have the old domain email as a Secondary or Primary login. Once that is cleared and you are removed as a Domain Admin from the domain, then your ties to the domain will be cut.

• Domain Admins are managed from Settings > Domains > [Domain Name] > Domain Admins
• Primary and Secondary logins are managed from Settings > Account > Account Details > Secondary Logins

Christina Dobryzynski

Hey @daniellet88  - Can you confirm it would be helpful for you to remove an empty domain?

To note, I updated the subject of your Idea to make it broader and gather more votes. Can you let me know if I misunderstand the goal of your Idea?

Also, both you and  @Teresaf  have yet to add your vote. When you have a moment, can you please click the up arrow on the yellow vote box to add your vote for this?

daniellet88

Hi @Christina Dobryzynski. It would absolutely be helpful to do this. Especially for someone who manages domains for more than one company.

Christina Dobryzynski

Awesome! Thank you so much for confirming, @daniellet88!

We'll keep your Idea post open so others can add their vote. Again, thanks for taking the time to write this up!