Netsuite Error message

JaneE Expensify Customer Posts: 1

Hi I am getting the below error message on our US policy which is paid via ACH direct so the reports are already marked as reimbursed

Does anyone know how to resolve please ?


  • Zany Renney
    Zany Renney Approved! Accountant Posts: 171 Expensify Team

    Hey there!

    This error message is appearing because of the role in NetSuite you are using to connect to Expensify.

    You should check the permissions from within your NetSuite account for the user that generated the Token.

    If you don't know from memory which user did this, do a global search for "Access Tokens" and look for the employee with the Token in the list.

    From here, navigate to that employee and under Access > Global Permissions check for "Pay Bills" and "Full" and ensure you have these configured correctly.

    Let me know if you have any other questions.