Response time from Concierge?
When I first started in Expensify in December, I got very quick responses - they really did get back to me in about an hour. I've been noticing lately that it sometimes takes days for them to even see my message. Has something changed in how Expensify is providing support?
Answers
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I would love to know, when I message I am not even sure I will get a response
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Yep it took 5 days to get response to my last question, even though it said they typically respond within 2 hours. Plus all of the Knowledge Base articles disappeared, so we cant even try to figure things out ourselves unless we can get an answer on this community page. I am not sure what is going on.
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April Bekkala Expensify Customer, Expensify Team, Expensify Student Ambassador Posts: 117 Expensify TeamHello @ingridras, @kazara, @kdearixon
I sincerely apologize for the delay in responding to your questions sent to Concierge. As noted in the yellow banner shown on all Community pages, We're experiencing abnormally high support volume that has created a backlog delaying our responsiveness. Please visit our status page for more details and to subscribe to updates.
Rest assured, your inquiries will be answered! If you'd like to check out our Help pages here - you may find the answer to your question, as well!
