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mberzokmberzok Posts: 2Expensify Customer

For some reason certain reports won't upload. It says, "Invalid Reference Id : The account you are trying to use has been deleted." However, I can get other reports to upload. I have contacted [email protected], but they cannot help. Is there someone to talk to, directly?


  • mberzokmberzok Posts: 2Expensify Customer

    FWIW, since these guys get killed on customer service. After some back and forth, they were able to explain what I did wrong and give me options on fixing it. Overall I was satisfied and appreciative of the response. It seems like they are underwater, but competent.

    Thank you Concierege.

  • Sheena TrepanierSheena Trepanier Posts: 2,140Expensify Success Coach - Admin Expensify Team

    @mberzok, thank you for the update on your post and the kind words. We are struggling with a really unprecedented spike in volume that came with the new year and hasn't slowed down at all.

    Your words were shared with the team. They definitely gave us all a boost and we can't tell you how much we appreciated receiving them.

    Take care!

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