Receiving invalid SSN when trying to connect a bank account

System
System Expensify Success Coach - Admin Posts: 30 Expensify Team

Comments

  • RF28
    RF28 Expensify Customer Posts: 1

    I have tried multiple times to connect a Business Bank account but keep getting an “invalid ssn” message and it won’t let me complete the setup. I have contacted the bank and verified all of the account info and made several pleas to Customer service with NO solution or suggestions. Any idea how I can correct? Strangely I can add the account as a PERSONAL acct but not as a business account. Any help greatly appreciated! Thanks.

  • Lauren Schurr
    Lauren Schurr Expensify Team, Expensify Student Ambassador Posts: 137 Expensify Team

    Thanks for writing in, @RF28! Unfortunately, with sensitive information like bank accounts, I won't be able to troubleshoot here. It sounds like you've done this already, but would you please send a message to concierge@expensify.com so that we can take a closer look?