Re-bill Expenses to Clients

klinnell Expensify Customer Posts: 9 Expensify Newcomer

On two of our policies we have the “Re-bill expenses to clients” option set to “Default to Billable” and it was working flawlessly until suddenly last May something changed and a random (LARGE) group of users no longer have their expenses defaulting to billable as they should be. It has resulted in an unnecessary audit of expenses for the last 9 months with no end in sight and expense reports have really been sucking these days. Expensify has not been able to determine the cause of this issue, in part because no one else has reported the same issue. So, out of curiosity, has anyone else experienced this issue or suspected that it may be a problem?