Change Billing Account Owner

Asmith1190

Hello, our previous billing account owner is no longer with the company. His company card was on file, and has since been deactivated. We're trying to update the billing account owner, so we update the billing credit card details, but cannot change the billing account owner from the previous person who is no longer with the company. Multiple emails, chats to Concierge, etc have not been returned. Of course, there is no phone number to call, so we're stuck!! This is incredibly frustrating as we have open expense reports, trying to complete our tax return, etc. HELP!!!

Kadie Alexander

Hey @Asmith1190! I'm sorry this has been a frustrating experience for you. We have been experiencing high support volumes but we are working hard to help everyone as quickly as possible.

I have taken a look into your account and I can see that we have successfully moved billing ownership to someone else in the company as requested. Were you still having issues with payments? Please let me know and I can take a closer look for you.

KevinNitro

https://community.expensify.com/discussion/6332/change-billing-account-owner

I have this same issue and it appears very difficult to find an answer to this. Any help would be appreciated.

Sheena Trepanier

You can find information on changing your billing owner in our help center, try the doc below and let us know if you're still not able to get it sorted.

How-to: Change the billing owner for your policy

Remember:

• Only another policy admin can take over billing and ownership of a policy,
  • If you don't have any users with the policy admin role in the policy that needs to be transferred to a new owner, the best option is to work with your IT department to get a password for the current owner's Expensify account and then add the new owner as a policy admin so they can take over billing.