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Change Billing Account Owner

Asmith1190Asmith1190 Expensify Customer Posts: 1

Hello, our previous billing account owner is no longer with the company. His company card was on file, and has since been deactivated. We're trying to update the billing account owner, so we update the billing credit card details, but cannot change the billing account owner from the previous person who is no longer with the company. Multiple emails, chats to Concierge, etc have not been returned. Of course, there is no phone number to call, so we're stuck!! This is incredibly frustrating as we have open expense reports, trying to complete our tax return, etc. HELP!!!


  • Kadie AlexanderKadie Alexander Expensify Success Coach - Admin, Expensify Team Posts: 51 Expensify Team

    Hey @Asmith1190! I'm sorry this has been a frustrating experience for you. We have been experiencing high support volumes but we are working hard to help everyone as quickly as possible.

    I have taken a look into your account and I can see that we have successfully moved billing ownership to someone else in the company as requested. Were you still having issues with payments? Please let me know and I can take a closer look for you.

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