Expensify Card Lost and need to request a new one

Dawn_M_LR1
Dawn_M_LR1 Expensify Customer Posts: 1
edited February 2020 in Day to Day

How does my employee request a new expensify card ? Hers was lost and she has not activated it yet.

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Answers

  • Greg Schroeder
    Greg Schroeder Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 65 Expensify Team

    Hi @Dawn_M_LR1! Thanks for reaching out. Folks can request a new Expensify card from the Expensify website via the account settings. Let the employee know they can navigate to Settings > Account > Credit Card Import and click on the "Request New Card" button to initiate the card replacement process.

    From here, they should enter the reason for the replacement card (lost the original) and confirm their shipping address. Once that's done, the card should arrive in 3-5 business days. 👍

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